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2024-11-04 16:43:29
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AIbase
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13.0k
Generative AI Expected to Add $340 Billion in Revenue to the Global Banking Industry Annually
2024-03-07 11:54:56
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AIbase
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6.5k
Citi Executive Discusses the Transformative Impact and Risks of Generative AI in Banking
Citi's Chief Analytics Technology and Innovation Officer explores the impact of generative AI on the bank. Citi leverages generative AI to assist customer service, automate tasks, and enhance internal search processes. The bank is cautious about the risks posed by external chatbots and has not yet launched them, emphasizing a careful approach. Generative AI is driving internal transformation at Citi, ensuring responsible execution.